Return & Refund policy

Return and Refund Policy

At Fashion Crafty, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

14-Day Return Policy: You have 14 days after receiving your item to request a return.

Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process: The courier service person will visit your doorstep to collect the product. Ensure it is in its original packaging with tags and unused. If return service is not available at your pin code address, you'll have to ship the product to the following address:

📱 WhatsApp Us: +91-9075779969
📞 Contact Fashion Crafty: Reach out to us at 9075779969
📍 Address: Shop No.23A Wing, Bhumi Acropolis
Near Global City, Virar West
Maharashtra - 401303
India
⏰ Available Time: 10am - 5pm (Mon - Fri)

Return Authorization: To start a return, contact us at officialfashioncrafty@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues: Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, and personal care items. Sale items and gift cards are also non-returnable.

Exchanges: The fastest way to exchange an item is to return the original item and make a separate purchase for the new item.

Refunds: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Contact us at officialfashioncrafty@gmail.com if more than 15 business days have passed since your return was approved.